Keolis-MHI LLC acquires operation and maintenance of Dubai Metro and Tram


Dubai, United Arab Emirates (Urban Transport News): The Roads and Transport Authority (RTA) of Dubai announced that Keolis MHI Rail Management and Operations LLC has taken responsibility for the operation and maintenance of the Dubai Metro as well as the operation of the Dubai Tram from Circo Middle East. Handing over/acquisition on the occasion of 12th anniversary of Dubai Metro, which started operations on 09/09/2009. Since then, metro services have recorded highly successful global indicators in terms of safety and operational efficiency, as reflected in travel punctuality of 99.7% and ridership of over 1.706 billion passengers as of the end of August last year.

The handing over/taking over of the operation ceremony, which was held at the Al Rashidiya Metro Depot, was attended by Matar Mohamed Al Tayer, Chairman of the Board of Executive Directors of the Roads and Transport Authority, Director General. Among those present were Phil Malem, CEO of Circo Group Middle East, Bernard Tabrie, CEO of Keolis Group International, Brigadier Obaid Al Hathboor, Director of Transport Safety at Dubai Police, Executive Vice President, Chief Regional Officer, Europe, Middle East and Africa of Mitsubishi Heavy Industries. were involved. Ltd, Kentaro Hosomi, and Senior Vice President, Regional CEO, Middle East of Mitsubishi Corporation, Kenji Ohta.


During the event, Mater Mohamed Al Tayer honored Brigadier Al Hathboor and Colonel Mohamed Al Abbar, Deputy Director of Transport Security at Dubai Police, for the department’s efforts in maintaining the safety and security of various public transport modes. He also felicitated Phil Malem and several executives of the Serco Group for their efforts in running the operation and maintenance operations of the Dubai Metro over the years.

Backbone of transportation

“Under the instructions of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the United Arab Emirates, Ruler of Dubai, Dubai Metro, the Dubai Metro is currently the backbone of the transport systems in Dubai. It connects important areas and provides access to riders. Provides safe and easy mobility to the public. Dubai Metro’s major successes have gone far beyond the emirate’s scope. The Metro is a great addition to Dubai’s iconic landmarks as it uses state-of-the-art rail technology,” said Mattar Mohamed Al Tayer.


“Billed as the longest driverless metro project worldwide, the Dubai Metro contributed to its success in increasing Dubai’s global competitiveness and hosting mega-events such as Expo 2020 Dubai, which was launched this October. Will go Metro has also recorded high indicators in operational efficiency and travel punctuality which have reached 99.7%. From the start of passenger service in September 2009 to the end of August 2021, the Dubai Metro operated more than three million trips, transporting approximately 1.706 billion riders,” he remarked.

Economic benefits

“Dubai Metro has a lot of socio-economic and environmental benefits. This has increased the value of properties by 20 to 30% in some business districts around metro stations. Metro’s cumulative profit from 2009 to the end of 2020 was AED115 billion against cumulative capital and operating costs of AED45 billion. The cumulative profit is expected to reach AED234 by 2030 against a cumulative capital and operating cost of AED54 billion. The economic return from each dirham spent on the Dubai Metro reached AED2.5 in 2020 and is expected to rise to AED4.3 by 2030. Metro has also reduced carbon emissions and eased traffic congestion in 15 to 25 districts. %. It has also contributed to a threefold increase in the share of public transport modes in people’s mobility from 6% in 2006 to 18.1% in 2019,” Al Tayer elaborated.


Executive efficiency

Al Tayer stressed the importance of maintaining the excellent performance indicators and high operational efficiency of Dubai Metro in the near future, especially as next month the launch of the biggest event ever organized by the UAE i.e. Expo 2020 Dubai. He appreciated the contribution and efforts of the strategic partners whose efforts underpin the successful operation of the Metro service. Al Tayer commended the efforts of GHQ of the Dubai Police, represented by the General Department for Transport Safety and Circo Middle East, which has maintained the high operational efficiency of the Dubai Metro over the past 12 years. He wished Keolis MHI Rail Management & Operations LLC success.

Marie-Ange Debon, CEO of Keolis Group, said:


We are very excited to start operating Dubai’s world-class metro and tram network in collaboration with MHI and MC. We are also pleased to welcome 1,850 new staff members to the Keolis Group. Our shared goals bring us together: meeting the highest safety standards, providing excellent passenger service, and moving forward together towards a smart and sustainable future.

Innovation and Sustainability

“Along the way, we will continue to focus on safety, quality, innovation and sustainability. Our ultimate goal is to ensure customer delight by providing the best traveler experience to the residents and visitors of Dubai. We share RTA’s Smart Cities vision, which sees smart mobility as the answer to a more efficient transportation system and a more vibrant city. And we look forward to joining RTA in this exciting journey to make the city safer, cleaner and more attractive,” Debon added.


Phil Malem, CEO of Circo Middle East, said, “As a public services company, Circo aims to support the governments of the countries in which we provide world-class services and experiences to the residents who live there. We have developed the Dubai Metro and Have done this with the tram.

“Over the past 12 years, working hand-in-hand with RTA, we have successfully launched, maintained and operated two of the region’s first rail transit systems. We are proud to have run on 99.7% punctuality. More than 200 million passenger journeys per year are carried out with these trains.


Roles and responsibilities

The Dubai Metro and Tram operation and maintenance contract with Keolis-MHI LLC spans 15 years (9 base years and 6 years renewable every two years). During this period, the company will undertake the operation and maintenance of the Dubai Metro Red and Green lines as well as the operation of the Dubai Tram. It will also run all assets of the metro and tram networks, including trains, control centres, stations and related infrastructure. The company will provide high class passenger transport services to adapt to the daily changes in metro and tram ridership.

The contract also covers the operation and maintenance of automated metro and fare systems, including the sale and recharging of noll cards at metro stations, providing senior, technical and administrative positions for Emiratis and training them on the work environment and continuous monitoring. includes doing. Integrity as well as improvement of metro and tram systems. It will also ensure complete coordination and integration of metro, tram and other modes of transport, provide the highest standards of safety and security for metro and tram riders and achieve competitive performance indicators in operating timetables and punctuality. During the initial period, the company carried out a smooth process for the gradual acquisition of assets and systems along with the transfer of employees from Serco to its human resources.



Outsourcing of metro and tram operation and maintenance is a common global practice across well-known metro lines in cities such as London, Singapore, Paris and Sydney. This is due to a number of factors highlighted by the commitment to providing the highest standards of safety and security for metro and tram riders and achieving competitive performance indicators of punctuality of operations and journeys in addition to improving the quality of services provided to passengers. is responsible for.

In addition, the operation of the metro and tram requires experience in the scheduling of metro and tram services and all sophisticated mechanical, computing and electronic operating systems. Additionally, specialist companies must have extensive international maintenance experience dealing with industry experts and specialists around the world.


Outsourcing these jobs to specialist companies will also reduce the operating and maintenance costs of metro and trams, benefiting from their continued efforts to provide high quality services at low cost and reduce operating costs from the high performance of those companies . They will also work to transfer operational and maintenance expertise to citizens. The contract separates the company’s role in the operation and maintenance of the system and the RTA’s role in monitoring and overseeing the operation.

100 km network

Dubai’s metro and tram network spans approximately 100 km: tram lines spanning 90 km and 10.6 km on Route 2020, along with the Red and Green Lines. The network consists of 64 stations: 53 on metro lines and 11 on tramways. There are 129 trains serving the metro lines and 11 trains serving the tramways. The total number of Dubai Metro and Tram riders is about 210 million per year.



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